Customized Order Policy
What is a Customized Order?
A customized product is made to your exact needs (e.g., design, color, size, or features). These orders cost more than standard products due to extra materials and labor.
Key Terms & Conditions
- No Cancellations or Refunds: Once your order is confirmed, production starts immediately. No cancellations or refunds are allowed.
- Rare Cancellations (Before Dispatch):
- A refund may be issued only if cancellation is requested before dispatch.
- Up to 75% of your payment will be deducted to cover production costs.
- No refunds are available after dispatch.
- Full Payment Upfront: Customized orders require 100% advance payment (non-refundable).
- Production & Delivery Time: Takes 7–8 weeks (due to handcrafted details). We’ll notify you of delays, but regular production updates aren’t guaranteed.
- No Changes After Confirmation: Double-check design, size, and details before paying. No changes allowed after payment.
Why Choose Customized?
- Every Driftingwood piece is crafted with care to meet your vision.
- We prioritize quality, ensuring your unique furniture becomes a lifelong treasure.
Need Help?
Email us at info@driftingwood.in for questions or assistance.
Important Notes
- Final Authority: Driftingwood reserves the sole right to make final decisions regarding customized orders.
- No Changes After Production: Once production begins, no changes to design, materials, or specifications are permitted.
- Costing & Refund Clarity: All costing and refund details will be confirmed via phone before order confirmation. For clarity, contact us at +91 73574 18968 (Mon–Sat, 9 AM–6 PM).
