• Dust the furniture regularly.
• Wipe the wooden surface with a clean microfiber cloth damped in a wood-friendly cleanser. Immediately wipe the moisture with a dry, soft, and lint-free cloth.
• In case of a spill, blot the stain with a clean, dry cloth in a gentle manner. Please make sure you do not use coarse material or rub the spot briskly.
• Use mats and coasters before keeping any hot or cold items on the wooden surface.
• Ensure that the furniture does not have any exposure to moisture and water.
• Protect the material from direct sunlight and heat to maintain its original quality.
• Keep sharp objects away from your furniture to avoid cuts and scratches.
• Avoid chemical and alcohol contact with the furniture as it might harm the natural finish and durability of the product.

Please note: Do not drag the furniture to relocate it, as this might weaken the joints. Instead, lift the wooden furniture if you want to move it.

Delivery:

• Our support and delivery teams will be in touch with you for a hassle-free delivery.
• Free delivery is only applicable for the first attempt to deliver at your shipping address. If a customer misses this delivery, an extra visiting charge will be applicable for the second attempt.
• In absence of a service lift, our delivery partner shall only make a delivery to the ground floor of your apartment. Extra charges are applicable per floor on delivery to the customer’s floor (on request) in such cases.
• Extra charges are applicable for the weekend or time-specific delivery.
• Your product(s) will be held for 10 days at the nearest delivery hub if you’ve failed to receive the delivery. After this, Driftingwood reserve the right to either change or cancel the order.

Installation:

• Depending on the delivery condition, your product may or may not require installation assistance upon delivery.
• If The Delivery Condition Is:
  • Pre-assembled – no installation is required. The product comes fully-assembled and ready to use.
  • Expert Assembly – expert assistance is required, for which Driftingwood will provide carpenters to carry out proper installation and assembly.
  • Basic assembly/DIY – the product requires minimal installation/assembly, which can be carried out by the customer using simple tools and assembly instructions provided. No expert assistance is required.

This product comes with a 1-year warranty which covers manufacturing defects, inherent termites and borer issues.

For upholstered products, the warranty applies to the frame, mechanisms, if any.

This limited warranty does not apply to the following:

• Normal wear and tear of the product over prolonged use
• Small cuts, scratches or damages due to wrong cleaning methods or impacts/accidents
• Damage caused due incorrect installation/assembly by the customer
• Cracks developed due to displacement of the product
• Fading due to direct exposure to sunlight
• Decaying of wood due to consistent exposure to water
• Upholstery fabrics such as seat covers have no warranty
• Non-standard dry-cleaning procedures or use of harsh chemicals